Orders & Purchases

Buying products online on adastrajewelry.in is very easy and safe. Once the jewelry grabs your attention, click on “Buy Now”. You may continue to enjoy shopping, as these products get added to your shopping bag. Once you are ready to checkout, simply click on the shopping bag icon on the top corner of the website. You will be able to edit your shopping bag at the time of checkout. Follow the simple process of checkout. You will be able to edit your cart at the checkout process.

Adastra manufactures its own products, hence size is never an issue. We could always customize the product as per your desired size. We recommend you read terms of our customized / personalized products thoroughly, before placing the order.

Adastra manufactures its jewelry and we do accept custom orders. Kindly read our return policy carefully before placing orders for personalized / customized Jewelry. Get in touch with us to create that dream Jewelry you always wished for.

Adastra offers a unique feature, where you can clue your loved ones on what you liked on our website. We will send them a personalized email, ‘hint’ them about your next surprise gift 😉 Simply click on an envelope icon on the product page, compose the message, enter the contact details and you’re all set.

If you have a special event coming up and are confused to choose from our wide range of products, you can simply contact us with the image of dress or the theme you have in mind. Our specialized agent will suggest and guide you through shopping for the best Adastra Jewelry.

Don’t worry. We got you covered. Get in touch with us through email, WhatsApp or contact us form and we will help you get that piece of Jewelry that you loved so much.

We do have a beautiful Adastra blue box each purchase comes with. Additionally, for India, we offer specialized gift services. For all over the world, you can add a personalized message to each of your purchases. Add the message during the checkout process.

For most of our jewelry we offer lifetime services at minimal cost. We have “15 days no question asked” return, please check our return policy for further details.

All Adastra products are packaged in a soft high end suede box. Additionally, you may request gift wrapping during checkout.

Shipping

Each product at Adastra is made with love and care. We make sure it reaches you with the same sentiment. We have tie up with several domestic and an international agency to get your package safe and secured to you. We ship each product with a valid tracking number. Since most Adastra products are high value, we do require signature of the recipient.

Adastra ships all over the world. However, since it is fine jewelry, international deliveries are subjected to custom clearance. Hence, delivery date can only be estimated. It may take 15 to 20 days for economic shipping, and 5 to 7 days for express international shipping. Please visit our shipping pageto know more about your shipping options.

Adastra ships all over the world. To estimate your delivery date, please add handling time to approximately shipping time for your country. Please refer to the chart to calculate estimated delivery date. Kindly note, deliveries are subjected to country customs.

We offer economic and express shipping for both international and Indian customers. Kindly check the shipping page to know more about your country’s estimated delivery.

If you have picked up something from the stock, your Jewelry will be shipped within 2 to 3 working days. If you have placed a custom order or your order needs sizing, it may take from 7 to 45 days. Kindly check your dashboard on adastrajewelry.com to check your order status. You may also contact our executive to know the status of your order.

Multiple orders in one transaction may be shipped to one address. If you need to ship them to separate addresses, kindly contact us within 24 hours of placing the order. Addresses will not be changed after 24 hours.

Your orders are visible and can be tracked from your account. Also, we will notify you via email or WhatsApp about your shipping details.

Returns & Cancellations

You may cancel your order within 24 hours of placing it

We have 15-days ‘no question asked’ return policy. The product has to be in original packaging, unworn, with tags and receipt. If received otherwise, we will ship it back to you. Some high Jewelry or customized Jewelry are non-returnable. Kindly check the return policy on the product detail page before purchasing. For India, we do have a facility for return pick up. For our international clients, kindly return the product with a valid tracking number, or use the tracking and labelling details provided to you.

Refunds for returns are issued within 24 to 48 hours after it is received in our warehouse. If you have not received the refund, kindly contact us and we will resolve it as soon as possible.

Yes, you may exchange your Jewelry with another Adastra Jewelry.

Unfortunately, we do not accept returns on customized or personalized orders.

Customization and Repair Services

Adastra Jewelry manufactures its own products, giving customers full flexibility to design, customize, personalize their Jewelry. Kindly contact our specialized executive to help you through the process

Adastra offers a full repair, plating, cleaning service for all of its jewelry for minimum charges. Please contact us to get your old Adastra Jewelry look sparkling, brand new.

Sterling silver is one of the most lustrous metals with minimal care. As a rule of thumb, do not expose your sterling silver Jewelry to harsh chemicals and salt air. Store it in Adastra Boxes, which are made with polishing material to care for such Jewelry. Sterling silver Jewelry worn on a regular basis needs less care than one stored away. We recommend you wear your Jewelry as frequently as possible. If you require additional assistance on your tarnished Adastra Jewelry, kindly contact us and we will be happy to give you some home cleaning tips. You may also refer to our product care page for a step by step guide to store and clean your Jewelry.

Product

Adastra uses a special sterling silver composition which is sturdy and lustrous. Jewelry of Adastra does not tarnish easily unless exposed or treated with harsh chemicals. We recommend you carefully follow our storing and care tips to enjoy your Jewelry lifelong.

Adastra creates and manufactures its highest quality AAAAA grade cubic zirconia that is covered with natural diamond dust. Hence, only under rare circumstances will your cz fade or turn yellow.

Adastra only uses USA patented 925 sterling silver, which is nickel, cadmium and lead free. It is skin friendly. It will not turn your finger or neck green.

Every product of Adastra, including its packaging is handmade in India.

At Adastra, we respect every living being. It is extremely important for us to minimize the use of plastic and use only environment friendly products. Our packaging does not contain plastic. Even if we use bubble wraps for cushioning, it is made sure they are created from recycled plastic. Adastra gives packaging that can be reused or recycled.

Before ordering your ring or bracelet, we recommend you know your ring size and bracelet size before you order. Our sizing guide will help you understand your sizes in India and in USA measurements. If you follow or know your country measurement, we have a size converter guide that you may use to determine the size you need to purchase on Adastrajewelry.com

At Adastra we love our traditional craft of jewelry making. Besides, on a community level, we would want to provide jobs to as many artisans as possible. As a brand, we want our artisans to be equipped with the latest gadgets, yet retain traditional craftsmanship. It also ensures high quality of workmanship and personalized touch, which is otherwise not possible with machines. Hence, we at this point do not machine make any of our products. See our article on the difference between handcrafted and mass produced machine made jewelry to know more.